Welcome
Welcome to The Soap Librarian! We create bath products inspired by books and tea.
Payments
✩ Paypal, credit cards and Etsy gift cards (direct checkout). Wisconsin orders will include sales tax.
Shipping
✩ I ship my orders via USPS and my current processing time is 3-5 business days.
✩ International: All orders will be sent using USPS, FedEx, or UPS. Timing can vary between 1-3 weeks depending on your location. The buyer is responsible for customs policies, fees, and taxes. International shipping can be very expensive, and I apologize for that. I will always try to find the most reasonable price and be as helpful as possible.
✩ Please contact me if you have any special requirements or questions! Shipping can get confusing, and I am happy to help as much as I can.
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
Request a cancellation within: 0 hours of purchase
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Questions about your order?
Please contact me if you have any problems with your order.
Returns and exchange details
✩ In order to protect sanitary standards, I cannot accept returns or exchanges on items that have been opened or used.
✩ Once an item has shipped, I can't help you locate lost packages. If there is a problem with a missing package, please contact the shipping carrier.
✩ If you by chance receive the incorrect item or it has been damaged along the way, feel free to contact me! I want to make sure you get exactly what you’re buying.
Additional
✩ Skin sensitivities can vary, especially with bath and body products. If rash, irritation, allergy, or any other type of skin reaction occurs, discontinue use immediately and seek medical attention.
✩ Please do remember that I am making these myself, and there are always small variances in handmade items. I try my best to remain consistent and make sure every book lover is happy.